Dampak Teknostres terhadap Kejenuhan Kerja (Burnout) dan Kesejahteraan Karyawan di Lingkungan Kerja Digital
DOI:
https://doi.org/10.66619/j.mile.2026.2.2.1Keywords:
kejenuhan kerja, kesejahteraan karyawan, lingkungan kerja digital, teknostres, tinjauan sistematisAbstract
Tinjauan literatur sistematis ini bertujuan untuk menganalisis dampak teknostres terhadap kejenuhan kerja dan kesejahteraan karyawan di lingkungan kerja digital. Menggunakan protokol PRISMA dan desain tinjauan mixed-methods konvergen terintegrasi, 40 artikel yang terbit antara tahun 2023–2026 dari basis data OpenAlex dianalisis. Hasil menunjukkan bahwa teknostres secara konsisten meningkatkan berbagai bentuk kejenuhan kerja, termasuk kelelahan emosional, kelelahan digital, dan mental burnout. Studi oleh Kuşcu Şahin (2026) mengidentifikasi bahwa skala kejenuhan digital memiliki struktur dua faktor (kelelahan emosional dan erosi interaksi manusia) yang berhubungan positif dengan stres organisasi, sementara Dansa et al. (2026) menemukan efikasi diri teknologi memediasi hubungan antara teknostres dan kelelahan kerja. Selain itu, teknostres secara negatif memengaruhi kesejahteraan karyawan, menyebabkan penurunan kesejahteraan psikologis, peningkatan kecemasan, gejala depresi, dan information anxiety, dengan Asensio-Martínez et al. (2026) menyoroti teknostres sebagai prediktor signifikan gejala emosional pada karyawan tetap. Tren publikasi menunjukkan peningkatan pesat, dengan 27 artikel pada 2026 dan 11 pada 2025. Studi ini memperluas pemahaman tentang mekanisme di mana teknostres mengikis kesehatan mental dan produktivitas karyawan, menyoroti urgensi intervensi organisasi. Implikasi praktis meliputi pengembangan strategi mitigasi teknostres dan peningkatan dukungan kesejahteraan di tempat kerja digital.
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